Returns & Cancellations
At Artisoul, every product is carefully inspected before dispatch. Since our products are handcrafted, slight variations in color, texture, finish, or dimensions are natural characteristics and are not considered defects.
Eligible Returns
Returns are accepted only if:
- You receive a damaged product
- You receive a defective product.
- You receive the wrong item.
Return Window
- Please raise a return request within 48 hours of receiving your order.
- Requests made after this period will not be eligible for return.
- Products should be returned in their original packaging along with the original labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Required Proof
To process your request, please provide:
- Order number
- Clear photographs of the product
- Images of the packaging
- A complete unboxing video showing the sealed package being opened
The unboxing video helps us verify transit-related damage.
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Minor handcrafted variations
- Slight color differences due to screen settings
- Products damaged due to misuse or improper handling
Refund Process
Once your return is approved and the product passes inspection:
- Refunds will be processed to the original payment method. Incase of COD orders, please share your bank account details.
- Refunds are generally completed within 15 days after approval.
Replacement
Where possible, we may offer a replacement instead of a refund.
Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation is not possible. For any assistance, please contact our customer support team at support@theartisoul.in.