Shipping & Delivery
Thank you for shopping with Artisoul.
Order Processing
- Orders are processed within 1–3 business days after successful payment.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons or sale events, processing may take slightly longer.
- Address change won’t be accepted once the order is placed.
Shipping Timeline
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 7–10 business days
- Remote Locations: Depends on the serviceability of the courier partner
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- We may offer free shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.
Packaging
We take extra care while packaging fragile handcrafted products using protective materials to ensure they reach you safely.
Delivery Attempts
Our logistics partner will make 3 delivery attempts. If the package remains undelivered due to an incorrect address, customer unavailability, or refusal to accept delivery, it may be returned to us.
Additional shipping charges will apply for reshipping.
Damaged Packages
If the outer package appears damaged or tampered with during delivery, please record an unboxing video along with images of the damaged product and contact us within 48 hours of delivery with your order details and photographs.
Contact
For shipping-related queries, please contact our customer support through the Contact Us page or email us at support@theartisoul.in